Category: Customer Support/Call Centre

Executive - Query Management

RensSoft Solutions Limited


Not specific

Job Context

    Renssoft Solutions Ltd." is a healthcare start-up founded in 2017 with a vision to digitize the health sector of Bangladesh. The company owns its flagship product Digital RX, a prescription writing software that enables doctors to write a prescription within just few clicks and also manage their medical practice digitally. The company also provides online consultation services for specialized and selective industry leading Doctors to the patients through its platform called Together, the company aims to digitize the communications between doctors & patient & impose technology where it`s needed the most, the entire Healthcare eco-system of Bangladesh.

Job Responsibilities

  • Manage queries to bring in more interaction and prepare engagement reports to track ROI.
  • Ensure query management quality, manage appointments/number collection daily and provide daily reports.
  • Query management of doctor koi, digital RX and individual doctor pages.
  • Make instant calls to convert into appointments.
  • Effective communication through call center number.
  • Maintain and build a strong customer relationship with existing customers.

Employment Status


Educational Requirements

  • Minimum Bachelor`s degree in any discipline (Marketing major will get preference).

Experience Requirements

  • At least 1 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Minimum 1 year experience in Community Management, preferably in a Software Company or Firm will get preference.
  • Prior knowledge and experience in timely query management and push for conversion.
  • Excellent interpersonal and communication skills (both Bangla & English).
  • Able to understand customer queries and answer accordingly.
  • Ability to work independently and under pressure.

Job Location

Dhaka (Dhanmondi)



Compensation & Other Benefits

  • Performance bonus, Mobile bill, Tour allowance
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2
  • Salary will be revised at the time of confirmation.
  • Yearly increment is done based on performance.
Job Summary

Published on: 22 Sep 2022

Vacancy:  Not specific

Employment Status: Full-time

Experience: At least 1 year(s)

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Application Deadline: 22 Oct 2022

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Apply Procedure

Application Deadline : 22 Oct 2022

Published On

22 Sep 2022

Company Information

RensSoft Solutions Limited